Refund Policies
At The Resha I الريشة, we prioritize customer satisfaction while maintaining strict hygiene standards for our products. As such, we have established a clear refund and exchange policy that reflects our commitment to quality and customer care.
It is important to note that we do not offer refunds or exchanges on our products, except in the case of size exchanges. This policy is in place to ensure the highest level of hygiene and safety for all customers. We understand that selecting the right size is crucial, and we encourage customers to refer to our sizing guide to make informed decisions prior to purchase.
In the event that an exchange is necessary due to size discrepancies, customers will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
However, if an error occurs on our part, such as delivering the wrong product, we will cover the shipping costs for the return. In such cases, we will provide a prepaid shipping label to facilitate the return process, ensuring that the customer is not burdened with additional expenses due to our mistake.
We appreciate your understanding of our policy, which is designed to protect both our customers and the integrity of our products. Should you have any questions or require further clarification regarding our refund and exchange policy, please do not hesitate to reach out to our customer service team for assistance.